Technical Support
Below is a summary of manuals and tutorials we’ve compiled to help if things aren’t working as expected. While we design our products to be as plug-and-play as possible, a certain level of technical competency is still required. Smithtek provides support with programming, interface configuration, and guidance on interpreting the installation manual. Installation, wiring, and on-site electrical work remain the responsibility of the installer or client. If you do run into issues, give us a call on
(08) 6118 9176, we’d love to help you get back on track. IoT, telemetry, automation, it’s what we live for.
Software, Manuals & User Guides
Documents
Mako V2
PassPort Gateway
V-Net Software
Smithtek.Cloud
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Tutorials & Explainer Videos
Training session for the Mako PLC and PassPort IGW
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Navigating V-NET
✅ Navigating Pass-Port Node Red
✅ Using MQTT & LoRa RF
✅ Interfacing a HMI SCADA
𝗚𝗲𝘁𝘁𝗶𝗻𝗴 𝗦𝘁𝗮𝗿𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝗠𝗮𝗸𝗼 𝗣𝗟𝗖 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗶𝗻𝗴 – 𝗩-𝗡𝗘𝗧 𝗕𝗮𝘀𝗶𝗰𝘀 & 𝗙𝗶𝗿𝘀𝘁 𝗙𝗹𝗼𝘄
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Navigating V-NET
✅ Understanding properties & tools
✅ Wiring your first flow
✅ Uploading & testing with Mako PLC
V-NET Tutorial No2, counters, timers, delays and more
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Understanding how to use counters
✅ Understanding how to use delays
✅ Understanding how to use timers
✅ Overview of how to use sinkpins, AKA set points
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Set up 4–20mA and 0–5V inputs
✅ Simulate level or pressure sensors
✅ Trigger outputs using value compares
✅ View live data with gauges and LEDs
V-NET Tutorial No 3, Analog inputs, packet data visualize.
V-Net Snapshots & Examples
Develop your skills with Node-RED Academy
We highly recommend that all of our clients take advantage of the free training offered via the Node-RED Academy, especially if you’re working with IoT, automation or remote telemetry solutions (like those we deliver at Smithtek).
Why it’s worth it
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The Node-RED Academy is developed by the team behind Node‑RED and is designed to take you from beginner through to confident user.
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The first course, Node-RED Fundamentals is completely free and covers roughly 90 minutes of focused content.
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Subsequent courses (e.g., Node-RED Advanced) are available free to register and build on that foundation.
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Completing the courses gives you shareable certification, good for your career, and for your team’s capability.
How to get started
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Visit the Node-RED Academy at node-red-academy.learnworlds.com (free sign-up required).
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Start with “Node-RED Fundamentals”, register, work through the lessons, and complete the recap quiz.
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Once completed, explore “Node-RED Advanced” and further modules.
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Apply what you learn: whether you’re wiring up a flow on a remote tank‐monitor, or building your next operator dashboard, this training makes your work smarter.
Our recommendation
Because Smithtek’s solutions often integrate Node-RED flows, dashboards, and IoT systems, we strongly encourage every client + their operations/support staff to complete the Fundamentals course.
It ensures you:
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Understand how flows work and can modify or troubleshoot them if needed
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Get the most value from our deployments (e.g., the Mako PLC flows, PassPort gateway logic)
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Can confidently engage with and customise dashboards, alerts, and automation logic
Connect with us
T: (08) 6118 9176
A: AMP Tower,
level 28,140 St Georges Terrace,
Perth
WA 6000
