Technical Support
Below is a summary of manuals and tutorials we’ve compiled to help if things aren’t working as expected. While we design our products to be as plug-and-play as possible, a certain level of technical competency is still required. Smithtek provides support with programming, interface configuration, and guidance on interpreting the installation manual. Installation, wiring, and on-site electrical work remain the responsibility of the installer or client. If you do run into issues, give us a call on
(08) 6118 9176, we’d love to help you get back on track. IoT, telemetry, automation, it’s what we live for.
Software, Manuals & User Guides
Document
Capability Brochure
A technical capability brochure outlining Smithtek’s end-to-end telemetry architecture, including edge devices, gateways, cloud systems and deployment use cases.
Mako V2
Mako V2 User / Setup Manual
The Mako V2 User & Set-Up Manual is a practical guide covering installation, wiring, configuration, and programming, helping users get their PLC up and running quickly and correctly. It walks through hardware connections, IO setup, RF configuration, and V-NET programming to ensure reliable deployment in the field.
Mako V2
Mako V2 & PassPort RF Intergration Guide
The Mako & PassPort LoRa RF Integration Guide is a step-by-step technical manual explaining how to configure Modbus communication over long-range LoRa RF, integrate multiple Makos with a PassPort Gateway, and reliably send structured data to Smithtek.Cloud using Node-RED
Mako V2
Mako V2 Data Sheet
The Mako V2 Data Sheet provides a concise technical overview of the device, outlining key specifications, IO capabilities, communication options, power requirements, and physical dimensions. It’s designed as a quick reference for engineers, installers, and integrators needing clear technical details for design and deployment.
Passport Gateway
PassPort Manual
The PassPort Manual is a practical guide covering installation, configuration, and operation of the PassPort Gateway, including RF setup, Node-RED integration, device communication, and cloud connectivity to ensure reliable telemetry deployment
Passport Gateway
PassPort Quick Setup
The PassPort Quick Setup Guide provides a fast, step-by-step overview to get the gateway powered, connected, and communicating, helping users bring devices online quickly with minimal configuration
Smithtek.Cloud
PassPort to Smithtek.Cloud
The PassPort to Smithtek.Cloud Guide explains how to connect the PassPort Gateway to the cloud platform, configure secure communication, and send structured device data for remote monitoring, control, and visualisation
Smithtek.Cloud
Smithtek.Cloud User Guide
A step-by-step guide to using Smithtek.Cloud for monitoring, visualisation, and remote control of connected devices
V-NET
V-NET Component Lookup Table
A quick reference showing V-NET components, functions, and data types to simplify program design and navigation
V-NET
V-NET Programmer for the Mako PLC
The V-NET Programmer is a drag-and-drop programming environment used to build automation logic for the Mako PLC, allowing users to create control sequences, timers, data handling, and communication functions through an intuitive visual interface
Tutorials & Explainer Videos
Training session for the Mako PLC and PassPort IGW
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Navigating V-NET
✅ Navigating Pass-Port Node Red
✅ Using MQTT & LoRa RF
✅ Interfacing a HMI SCADA
𝗚𝗲𝘁𝘁𝗶𝗻𝗴 𝗦𝘁𝗮𝗿𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝗠𝗮𝗸𝗼 𝗣𝗟𝗖 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗶𝗻𝗴 – 𝗩-𝗡𝗘𝗧 𝗕𝗮𝘀𝗶𝗰𝘀 & 𝗙𝗶𝗿𝘀𝘁 𝗙𝗹𝗼𝘄
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Navigating V-NET
✅ Understanding properties & tools
✅ Wiring your first flow
✅ Uploading & testing with Mako PLC
V-NET Tutorial No2, counters, timers, delays and more
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Understanding how to use counters
✅ Understanding how to use delays
✅ Understanding how to use timers
✅ Overview of how to use sinkpins, AKA set points
𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱:
✅ Set up 4–20mA and 0–5V inputs
✅ Simulate level or pressure sensors
✅ Trigger outputs using value compares
✅ View live data with gauges and LEDs
V-NET Tutorial No 3, Analog inputs, packet data visualise.
V-NET Snapshots & Examples
Develop your skills with Node-RED Academy
We highly recommend that all of our clients take advantage of the free training offered via the Node-RED Academy, especially if you’re working with IoT, automation or remote telemetry solutions (like those we deliver at Smithtek).
Why it’s worth it
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The Node-RED Academy is developed by the team behind Node‑RED and is designed to take you from beginner through to confident user.
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The first course, Node-RED Fundamentals is completely free and covers roughly 90 minutes of focused content.
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Subsequent courses (e.g., Node-RED Advanced) are available free to register and build on that foundation.
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Completing the courses gives you shareable certification, good for your career, and for your team’s capability.
How to get started
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Visit the Node-RED Academy at node-red-academy.learnworlds.com (free sign-up required).
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Start with “Node-RED Fundamentals”, register, work through the lessons, and complete the recap quiz.
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Once completed, explore “Node-RED Advanced” and further modules.
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Apply what you learn: whether you’re wiring up a flow on a remote tank‐monitor, or building your next operator dashboard, this training makes your work smarter.
Our recommendation
Because Smithtek’s solutions often integrate Node-RED flows, dashboards, and IoT systems, we strongly encourage every client + their operations/support staff to complete the Fundamentals course.
It ensures you:
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Understand how flows work and can modify or troubleshoot them if needed
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Get the most value from our deployments (e.g., the Mako PLC flows, PassPort gateway logic)
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Can confidently engage with and customise dashboards, alerts, and automation logic
Connect with us
T: (08) 6118 9176
A: AMP Tower,
level 28,140 St Georges Terrace,
Perth
WA 6000